Learning and performance

 Montreal | Full-time

Consultant’s Professional Challenges

The role of the Learning and Performance Solutions Consultant is to perform the various training activities typically related, but not limited, to the rollout of larger scale IT systems, such as ERPs, to enable user performance and productivity when the application goes live.

The consultant may be involved in one or more stages of the projects, according to the needs of the clients:

  • Analyze training needs and define optimal pedagogical strategies;
  • Develop prototypes, set guidelines and develop templates for the design of training and performance support materials;
  • Design and script training material (traditional or eLearning) in close collaboration with SMEs;
  • Develop performance support tools and build reference materials for users;
  • Coordinate the training rollout logistics and perform to train the trainers sessions;
  • Monitor evaluations and interpret survey results using the client’s LMS.

These activities are performed according to Miyagi’s methodological guidelines. Depending on the project’s context and the client’s needs, the main deliverables under the consultant’s responsibility can be as follows:

  • Tasks and contents inventory;
  • Lesson plan / Storyboard;
  • Instructor-led training material / eLearning;
  • Reference material (user guide, online help, checklist, etc.) / performance tools (decision support, diagnostic assistance, etc.).

As a consulting firm, client service is our main focus. Awareness towards business impacts and accountability on the part of the consultant fosters trust and autonomy. Seamless communication using project tracking tools is an integral part of the consultant’s day-to-day functions and key to keeping communication channels open. The consultant must keep track of the development ratios, budget, risks, issues and target dates of all project deliverables.

Given the nature of consulting work, the capacity to quickly adapt and effortlessly gain the client’s confidence are two essential elements to ensure the success of any project.

Our clients located in the greater Montreal area (the Montreal island as well as the south and north shore), often require that consultants work on site. As a result, consultants must be able to commute within this area. Therefore, it is expected that the consultant may be able to commute with a car since not all clients are located in places easily accessible through public transportation.

In addition to client projects, consultants are invited to participate in one of the internal committees and contribute to the evolution of the organization

Finally, the consultant is supported and encouraged to keep their skills up-to-date as a means to ensure they provide exceptional quality service based on business learning and performance best practices.

Wanted Skills and Areas of Expertise


Bachelor’s or master’s degree related to the field of training.


(Essential) Minimum of 2 years of experience in instructional design (blended approach)
(Important) Experience in technical writing
(Important) Project mode, ideally in IT implementation contexts
(Asset) Instructional design experience using development ratios
(Asset) Writing user reference material
(Asset) Work Process Mapping
(Asset) Project management

Technical skills

(Essential) Fluent in French and English, written and spoken.
(Essential) In-depth mastery of the Microsoft Office Suite and the drawing tools
(Essential) Self-managed and ability to meet deliverable deadlines
(Essential) Quick adaptability to new working environments
(Essential) Ability to quickly develop a relation of trust with his clients
(Important) Ability to apply andragogy principles
(Important) Ability to apply best practices of visual ergonomics
(Important) Ability to anticipate and properly respond to internal political issues
(Important) Ability to work as a team and share responsibilities
(Important) Knowledge of eLearning authoring tools such as Storyline, Camtasia and Captivate
(Asset) Knowledge of ERP systems (SAP, Oracle, etc.)
(Asset) Knowledge of specialized tools for performance support such as RoboHelp, Assima and UPK

Soft Skills

Team player
Open-minded and humble
Able to give and receive constructive feedback
Attention to quality and compliance with established guidelines
Self-discipline and sense of responsibility
Flexibility and versatility
Leadership capacity