In situations where only a few people need to be trained, coaching is usually the best solution. The identified expert uses the coaching guide and evaluation grids to structure the knowledge transfer and ensure the acquisition of the new skills.
Whether in a traditional or in a virtual classroom format, the delivery of content with the help of a real-time facilitator provides the opportunity to delve into more complex notions. This is due to the delivery of real-time feedback or the use of more gamified pedagogical activities when the context is favourable. The training is then supported by material tailored to meet the trainers’ and employees’ needs.
Now more than ever, employees are motivated to take charge of their learning and autonomously complete their training courses. Using online modules or self-learning guides, many employees can participate in activities at their own pace, when and where it is convenient for them. We advocate approaches that support motivation and cognitive load management.